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Online Customer Satisfaction Survey

US Climate MapYour Opinion Is Very Important to Us . . .

 If we’ve had the opportunity to serve your heating and/or cooling needs – or even to simply provide you with an Estimate – within the past 12 months, we’d appreciate your completing the following brief survey. Please be candid in your answers; our goal is to use this information to improve our service. And we take that very seriously.
 

What service did Siemer provide for you?

 Consumer - Residential

 Provided an Estimate

 Commercial - Retail

 Installed New Central Air System

 Industrial

 Installed New Furnace / Heating System

 

 Installed Other Equipment

 

 Maintenance / Service Call – Heating System

 

 Maintenance / Service Call – Air Conditioning System

 

 Semi-Annual Scheduled Maintenance Check

 

Other

Please rate your responses by clicking the appropriate button, based on your recent experience.

How Courteous Was Our Telephone Staff / Scheduler?

 Yes

 No

Did Our Estimator / Crew Arrive within 15 Minutes of Your Scheduled Appointment?

 Yes

 No

If Our Estimator / Crew Was Delayed, Did They Call to Advise You That They

 Yes

 No

Would Be Running Later Than Expected?

 Yes

 No

If Installation, Service or Maintenance Was Provided:

 

 

Were Our On-site Service Technicians Courteous?

 Yes

 No

Did They Clearly Explain What They Determined the Problem to Be?

 Yes

 No

Did They Resolve Your Problem to Your Satisfaction?

 Yes

 No

Did They Clean Up After Themselves to Your Satisfaction?

 Yes

 No

Will You Use Siemer Again for Your Next Heating/Cooling Need?

 Yes

 No

Would You Recommend Siemer to a Friend or Relative?

 Yes

 No

Additional Comments / Suggestions:

 First Name:

Last Name

Area Code:

Phone No.

Date Service Provided:

Email Address:

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